Shipping policy
Thank you for selecting SHOBA CHRISTINE NAYAR for your fashion apparel purchases. We uphold rigorous operational and logistics standards for all clothing orders. Our core goal is to ensure every apparel item is professionally inspected, securely packaged and delivered to global customers safely and efficiently under standardized shipping procedures.
1. Order Processing Time
All successfully confirmed and fully paid apparel orders will undergo internal review, quality inspection and pre-delivery packaging preparation within 1 to 7 business days, excluding weekends and statutory public holidays. During peak sales periods with surging order volumes, the standard processing schedule may be moderately prolonged. Our official customer service team will send proactive notification emails to customers once any obvious processing delays take place.
2. Shipping Rates and Delivery Estimates
Shipping expenses are calculated separately for each individual order based on package weight, overall size and cross-border delivery destinations. All final logistics costs will be fully displayed and confirmed on the checkout page before customers complete order payment. The conventional delivery cycle for standard international apparel shipping is around 15 business days after warehouse dispatch. All listed delivery durations are merely estimated values. Actual delivery progress may be affected by logistics carrier operational delays, customs clearance auditing progress, extreme weather conditions, regional logistical limitations and local holiday arrangements of destination countries.
3. Shipment Confirmation and Order Tracking
After your apparel order is officially dispatched and handed over to our cooperative logistics provider, you will receive an automated email notification including formal shipment confirmation and exclusive parcel tracking data. You can check the real-time transit status of your package through the tracking number online. It should be noted that tracking system data cannot be updated synchronously right after shipment, and complete tracking functions will be fully available within 24 to 48 hours after carrier pickup.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the validity, accuracy and completeness of recipient shipping information during order settlement. SHOBA CHRISTINE NAYAR shall not bear any liability for misdelivery, delivery failure or package returns caused by wrong, missing or incomplete address information provided by customers. Any parcels returned to our warehouse due to address errors will generate additional reshipping costs, which shall be fully undertaken by the purchaser.
5. Lost or Damaged Packages
If your apparel parcel is lost or unretrievable during cross-border transportation, please submit a consultation request to our support team within two days after the scheduled delivery date to launch a professional logistics investigation. If your delivered goods arrive with damaged packaging or defective clothing products due to transit collision and extrusion, you must submit a damage report within 24 hours upon receiving the goods. Complete and clear photos of damaged products and original packaging are required for case verification. Our team will conduct detailed case evaluation and provide targeted solutions as soon as possible.
6. Apparel Care and Usage Notice
Every clothing product is equipped with standardized manufacturer care guidelines, covering scientific specifications for daily wearing, cleaning, drying and long-term maintenance. To protect fabric texture, guarantee color fastness and extend the service life of apparel items, customers must strictly follow the attached care instructions. We disclaim all responsibility for product damage, fabric deformation, color fading and performance degradation caused by irregular cleaning, improper drying, private alteration and incorrect daily use of products.
7. International Shipping and Customs Notice
Cross-border apparel shipments may be subject to import duties, customs taxes and other administrative clearance fees in accordance with the local trade policies of different destination countries. All customs-related additional charges are the sole responsibility of customers and are not included in the original product price and basic shipping fees. We have no right to interfere with local customs inspection standards, clearance efficiency and extra fees charged by overseas customs authorities.
8. Contact Information
If you have any questions or doubts about this shipping policy, order logistics status and after-sales service issues, please feel free to contact our professional customer support team via the official information below:
Trade name: SHOBA CHRISTINE NAYAR
Phone number: +64 26 155 9343
Email: info@shobavogue.shop
Physical address: 60 Blyth Street, Woodend, STL, Invercargill 9877, New Zealand